At Floss Lincoln Park, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are committed to protecting your personal and health information in accordance with federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).
We collect several types of information to provide you with quality dental care and maintain our business operations.
Personal Information: When you schedule an appointment, register as a new patient, or contact us, we may collect your name, address, phone number, email address, date of birth, and emergency contact information. This information helps us communicate with you effectively and provide the care you need.
Health Information: As a dental practice, we collect and maintain protected health information as part of your dental records. This includes your medical and dental history, treatment plans, diagnostic images, insurance information, and billing records. We only collect health information necessary to provide appropriate dental care and comply with legal requirements.
Website Information: When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, device information, and pages you visit. This helps us improve our website experience and understand how visitors use our site.
We use the information we collect for several important purposes related to your dental care and our business operations.
Treatment and Care: Your health information allows our doctors and staff to provide appropriate dental treatment, coordinate care between providers when necessary, and maintain accurate records of your dental health over time. Dr. Delone Jouja and Dr. Martha Silva use this information to develop personalized treatment plans that address your specific needs.
Appointment Management: We use your contact information to schedule appointments, send appointment reminders, and communicate important updates about your care. This helps reduce missed appointments and ensures you receive timely dental care.
Billing and Insurance: Your information is necessary to process insurance claims, verify coverage, and handle billing matters. We share relevant information with your insurance company only as needed to facilitate payment for services provided.
Practice Operations: We may use your information to improve our services, train our staff, conduct quality assessments, and manage our business operations. This helps us maintain the high standard of care our patients expect.
Legal Compliance: We maintain records and use information as required by federal and state laws, including HIPAA regulations, state dental board requirements, and other applicable healthcare regulations.
We respect your privacy and only share your information in specific circumstances.
Healthcare Providers: We may share your health information with other healthcare providers involved in your care, such as specialists, laboratories, or your primary care physician, when appropriate for your treatment.
Insurance Companies: We share necessary information with your dental insurance company to process claims and verify coverage. This typically includes treatment information, dates of service, and diagnostic codes.
Business Associates: Some third-party service providers assist us with billing, appointment scheduling, or practice management. These vendors are required to protect your information and use it only for the services they provide to our practice.
Legal Requirements: We may disclose information when required by law, such as in response to court orders, subpoenas, or requests from law enforcement. We may also report certain conditions as required by public health authorities.
With Your Authorization: We will not use or share your information for purposes not covered by this policy without your written authorization. You have the right to revoke any authorization you provide.
You have important rights regarding your personal and health information.
Access Your Records: You have the right to request and receive copies of your dental records. We will provide these within the timeframe required by law.
Request Corrections: If you believe information in your records is incorrect or incomplete, you may request that we amend it. We will review your request and make changes when appropriate.
Request Restrictions: You may ask us to limit how we use or share your information. While we will consider your request, we are not required to agree to all restrictions.
Confidential Communications: You may request that we communicate with you through alternative means or at alternative locations to protect your privacy.
Accounting of Disclosures: You may request a list of certain disclosures we have made of your health information.
Opt-Out Options: You may opt out of appointment reminders, practice newsletters, or other communications at any time by contacting our office.
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. Our practice uses secure systems for electronic health records, encrypted communication when appropriate, and restricted access to patient information. Staff members receive training on privacy and security practices to ensure your information remains protected.
While we work diligently to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but remain committed to protecting your privacy through industry-standard security practices.
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can control cookie settings through your browser preferences.
We do not sell your personal information to third parties. Any data collected through our website is used solely for our practice operations and improving your experience with our services.
External links on our website lead to other sites not operated by Floss Lincoln Park. We are not responsible for the privacy practices of these external websites and encourage you to review their privacy policies.
We provide dental care to patients of all ages, including children. When treating minors, we collect health information from parents or legal guardians as appropriate. Parents have the right to access their child’s health information and make decisions about their child’s care until the child reaches the age of majority under Illinois law.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.
This Privacy Policy provides a general overview of our privacy practices. As a healthcare provider, we are required to provide you with a more detailed Notice of Privacy Practices that describes how we may use and disclose your protected health information as permitted by HIPAA. This notice is available at our office and upon request.
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact our office. Our staff is available to address your privacy questions and help you understand your rights.
You may also file a complaint with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated. We will not retaliate against anyone who files a complaint.
Floss Lincoln Park
Phone: 773-697-8119
This Privacy Policy is effective as of the date posted on our website and applies to all information collected by Floss Lincoln Park.
